Wednesday, January 20, 2010

A Loaf of Bread, a Bottle of Wine……and a Clean Glass, please!

What are your expectations when it comes to the cleanliness of wine glasses? Me, I like mine clean. I like to be able to see the wine rather than water spots and streaks. Every time I set out glasses for guests I check to see if they are clean and if they aren’t I clean them, individually. I want my guests to be able to appreciate the wine they are served not complain about dirty glassware. This does not seem to be the case at The Venetian in Las Vegas. We were there last week to celebrate the 65th birthday of a friend. We did the usual things, played the one arm bandits, took in a show and had a birthday dinner at the Bouchon. It was all great fun with lots of love and celebrations for the birthday boy.

On each of the two nights there were pre-festivity drinks and as Miranda and I had a hospitality suite we hosted the drinks before dinner at the Bouchon. All The Venetian had to do for us was provide about 20 wine glasses. We called to let them know this before we had lunch. We called again after we came back from lunch. And then we called again later as it began to approach the time for our guests to arrive. The excuse was that because we were not in the room the glasses could not be delivered; but that did not seem to stop the maid cleaning the room earlier in the day. Because we had to find an ice-machine to get enough ice keep the white wines cold, Miranda’s mother stayed in the room so that someone would be there to take possession of the glasses. Even getting ice was not all that simple as the ice-machine on our floor was broken. But when we returned the glasses were there, all 20 and all filthy with water streaks. What to do? It was too late to get the hotel staff to clean them. It had taken them hours just to get this mess to our room, so I cleaned them. It was a rush job but I got it done. And even then The Venetian charged us $24 for the privilege of drinking from their glasses.

The moral of this story? Never ask for glasses from room service. Instead seek out whoever is doing the housekeeping of your room and ask them if they can give you glasses from their supply. This is what other members of our group did for the gathering the night before. They got 18 clean glasses and no problems.

1 comment:

Chris Plummer said...

Reminds me of when I stayed in a swank Perth hotel after spending a week tasting and buying wine in the Margaret River.
I was looking forward to downing a few treasured bottles in said hotel room (at least to lighten my load for the trip home), but the rooms had terrible wine glasses; oblong, small and about 120ml in capacity, but fortunately the hotel played host to a very fancy wine bar with equally fancy wine glasses aplenty.
Sadly, my request to borrow their glasses for my stay was declined.
Won't be going back there again.....

Chris P